Terms & Conditions

Last updated: January 2026 — Please read these terms carefully before using AQMAAR services.

01ARTICLE

Introduction

These terms and conditions govern use of the services marketed and facilitated by AQMAAR ("Distributor") in cooperation with National Company for Telecommunications Services (NCTS) ("Service Provider").
By using or subscribing to any of the services, the customer agrees to be bound by these terms and conditions.

02ARTICLE

Nature of the service and allocation of roles

AQMAAR acts solely as distributor, marketer, and implementation partner.
All satellite (VSAT) internet services are provided, operated, and managed in full by NCTS.
The contractual relationship for the service is directly between the customer and NCTS.
AQMAAR does not operate any telecommunications infrastructure.
NCTS bears full responsibility for network operation, service quality, regulatory compliance, and data management.

03ARTICLE

Customer data and privacy

All customer data and usage data are owned and managed by NCTS.
The Distributor may access only limited data for the purposes of completing sales, coordinating installation, and providing initial technical support.
The customer agrees to share their data with NCTS as required to deliver the service and comply with applicable law.

04ARTICLE

Billing and payment

Invoices for the service are issued by NCTS unless otherwise agreed in writing.
Payments must be made directly to NCTS or through approved payment channels.
The Distributor is not a billing entity and may only receive commissions or service fees from NCTS.

05ARTICLE

Equipment and installation

The customer must not tamper with, relocate, or modify equipment without written consent.
The customer must provide a suitable and safe installation environment.
The Distributor may perform installation work on behalf of NCTS under authorization.

06ARTICLE

Service activation and lead time

Service activation is subject to site readiness, regulatory approvals, and NCTS operational procedures.
Activation lead time ("execution period") may vary and the Distributor does not guarantee a fixed duration; promotional timelines represent average turnaround and the actual period may be shorter or longer.

07ARTICLE

Service availability and limitations

The service depends on satellite coverage, weather conditions, and technical limitations.
NCTS is responsible for service quality, outages, and maintenance.

08ARTICLE

Returns and refunds policy

Equipment returns are subject to NCTS policies.
Any monetary refund (if applicable) is in accordance with NCTS terms.
Installation or Distributor service fees are non-refundable unless otherwise agreed.

09ARTICLE

Theft, loss, or damage

The customer is responsible for safeguarding equipment against theft, damage, and misuse.
The Distributor or NCTS must be notified immediately if any of the above occurs.
The customer may bear replacement costs in accordance with NCTS policies.

10ARTICLE

Termination

Service is terminated in accordance with the contract between the customer and NCTS.
The Distributor may suspend support services in case of breach of terms or misuse of the service.
Any financial dues must be settled before termination.

11ARTICLE

Limitation of liability

The Distributor is not liable for service outages, data loss, or poor performance — these rest with NCTS as the licensed service provider.
The Distributor's liability is limited to direct damages resulting from its own errors (such as installation errors).

12ARTICLE

Regulatory compliance

All services are subject to the regulations and directives of the National Telecom Regulatory Authority (NTRA).
The customer must use the service in compliance with the laws of the Arab Republic of Egypt.

13ARTICLE

Amendments

These terms and conditions may be amended at any time; continued use of the service constitutes implied acceptance of the amendments.

14ARTICLE

Governing law

These terms and conditions are governed by the laws of the Arab Republic of Egypt.

Legal support

Need legal clarification?

Introduction

These terms and conditions govern use of the services marketed and facilitated by AQMAAR ("Distributor") in cooperation with National Company for Telecommunications Services (NCTS) ("Service Provider").

By using or subscribing to any of the services, the customer agrees to be bound by these terms and conditions.

Nature of the service and allocation of roles

AQMAAR acts solely as distributor, marketer, and implementation partner.

All satellite (VSAT) internet services are provided, operated, and managed in full by NCTS.

The contractual relationship for the service is directly between the customer and NCTS.

AQMAAR does not operate any telecommunications infrastructure.

NCTS bears full responsibility for network operation, service quality, regulatory compliance, and data management.

Customer data and privacy

All customer data and usage data are owned and managed by NCTS.

The Distributor may access only limited data for the purposes of completing sales, coordinating installation, and providing initial technical support.

The customer agrees to share their data with NCTS as required to deliver the service and comply with applicable law.

Service activation and lead time

Service activation is subject to site readiness, regulatory approvals, and NCTS operational procedures.

Activation lead time ("execution period") may vary and the Distributor does not guarantee a fixed duration; promotional timelines represent average turnaround and the actual period may be shorter or longer.